For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
🎯 About the Role
We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.
You will assist customers through inbound voice and non-voice channels, including phone, email, and chat, with day-to-day service-related questions such as top-ups, SIM activation, roaming usage, and general account inquiries. This is a pure customer service role with no sales, upselling, or device troubleshooting.
Key Responsibilities
🧠 What We’re Looking For
Must-have:
Nice-to-have:
🎁 What You’ll Get
Compensation & Benefits:
Work Environment:
Growth & Development
You will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.
🚀 Ready to Apply?
Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.
