Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for an experienced IT Service & Operations Specialist
What You Will Work On
- Implement, develop and manage IT services and technical solutions
- Work with system operations, support and system development
- Gather requirements and translate business needs into technical solutions
- Provide 1st, 2nd and 3rd line support
- Troubleshoot and handle IT incidents
- Manage patching, monitoring and ongoing system maintenance
- Provide remote and onsite technical support
- Document incidents and activities in ticketing/service management systems
- Contribute to cost estimation and continuous improvement
- Support quality, compliance and IT security activities
- Coordinate internal and external stakeholders
- Work in an international environment with business, HR, legal and quality functions
- Act as a contact person for the business within the assigned area
What You Bring
- Minimum 5 years of relevant IT experience
- Academic degree or equivalent professional experience
- Good knowledge of:
- IT technology
- Data protection
- IT security
- Requirements management
- Basic knowledge of:
- Project management
- Vendor management
- Risk management
- IT Service Management
- Quality and compliance
- Experience with IT operations and technical support
- Strong troubleshooting and incident management skills
- Good collaboration and customer-focused approach
- Responsible and results-oriented working style
- Fluent Swedish and good English, both spoken and written
