Shape the architectural direction of the ServiceNow domain used across a global industrial technology organization. As our Solution Architect for ITSM, you combine deep technical expertise with strong stakeholder engagement to create scalable, secure and reliable solutions that support users worldwide.
About your job
You act as the technical design authority for the ITSM domain within our ServiceNow platform. As part of Platform Architecture and Governance, you translate validated business needs into clear technical direction while ensuring platform quality and long-term viability. The domain includes IT Service Management, Service Catalogue, Self-service, Virtual Agent, Employee Center, Knowledge Management and Predictive Intelligence.
Job responsibilities
Location
This position is based in Sandviken or at the World Trade Center in Stockholm.
Your profile
You bring extensive experience in designing enterprise-scale solutions within ServiceNow or a similar platform. Combining technical depth with business understanding, you know how to turn complex needs into sustainable architectural decisions.
Your background includes
ServiceNow CSA and CIS-ITSM certifications are beneficial for this position. CMA or CTA certification, or a clear path towards CTA, is considered an advantage.
Structured and curious, you confidently challenge non-standard solutions while balancing immediate needs with the platform’s long-term direction. You collaborate effectively across the organization and communicate clearly with both technical and non-technical stakeholders.
The team
You join a focused expert team covering four main product domains: Asset & Portfolio, Risk & Resilience, ITSM and ITOM. The team works closely with internal developers on platform configuration, maintenance and issue resolution, while external development partners support larger initiatives.
Our culture
At Sandvik, we’re tech-driven, innovative and entrepreneurial. We believe success is a team effort, so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us better.
Contact information
For further information about this position, please contact Jesper Sandlund, hiring manager, [email protected]
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Union contacts – Sweden
Recruitment Specialist: Lotta Amnebjer Nordqvist
How to apply
Send your application no later than October 16, 2026. Click Apply and include your resume and cover letter in English. Please note that we don’t accept applications by email. Job ID: R0097919.
We aim for an open and fair recruitment process and use a range of tools to support an objective assessment. Later in the process, you may be invited to complete personality and logical reasoning tests.
To learn more about our recruitment process, please visit our career site or contact HR Services at [email protected]
